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FAQ

All You Need to Know

Quick answers to help you get the most out of your unified workspace
What is AI search visibility?

When someone types a question into ChatGPT, Gemini, or Perplexity, the AI gives them an answer that may mention specific brands, services, or companies. AI search visibility is a measure of how often and how positively your brand appears in those answers. Think of it as the AI equivalent of appearing on the first page of Google.

What is GEO and why does it matter for my business?

GEO stands for Generative Engine Optimisation. Just as SEO helps your website appear in Google search results, GEO is about understanding and improving how your brand appears in AI-generated answers. It is becoming an important part of modern marketing because AI tools now shape how millions of people discover and choose brands every day.

Why should I care about AI search if my website already ranks well on Google?

Ranking well on Google is still important, but it does not guarantee that AI tools will recommend your brand. AI search works differently. It pulls together information from many sources to write its own answer, and your brand needs to be part of that conversation. A high Google ranking is a good start, but it is not the same thing as AI visibility.

How do AI tools decide which brands to mention?

AI tools build their answers from a huge mix of sources, including websites, reviews, articles, and other content about your industry. The more clearly and consistently your brand is described across these sources, the more likely AI is to recognise it and recommend it. Cenxen helps you see how often that is happening for your brand right now.

Which AI platforms does Cenxen track?

Cenxen currently tracks your brand visibility across ChatGPT, Google Gemini, and Perplexity. These are the three leading AI search platforms that your customers are most likely using. We are working to add further platforms as the AI search landscape develops.

Do I need technical knowledge to use Cenxen?

No. Cenxen is built for marketing managers and business owners, not developers. You add your brand, choose the prompts you want to track, and your dashboard updates automatically. If you can use Google Analytics, you can use Cenxen.

Can I track my competitors?

Yes. Cenxen lets you benchmark your brand against up to five competitors depending on your plan. You can see not just whether you appear in AI answers, but whether you appear more or less than the brands you compete with.

How often is my visibility data updated?

This depends on your plan. Starter plans receive monthly reports, Growth plans get weekly updates, and Agency plans receive daily updates. All plans give you access to your historical data so you can see how your visibility has changed over time.

How is Cenxen different from other AI visibility tools?

Most AI visibility tools are designed for large enterprise marketing teams with significant budgets. They are complex to set up and expensive to run. Cenxen is built for growing businesses and agencies who want clear, useful insight at a price that actually makes sense.

How does the free trial work?

You can start tracking your AI visibility straight away without entering any payment details. Your free trial gives you full access to the features in your chosen plan. At the end of the trial you can choose to continue with a paid plan or cancel with no charge and no fuss.

How much does Cenxen cost?

Cenxen is priced to be accessible for small and growing businesses, not just large enterprises. We offer a few simple plans depending on how many brands and prompts you need to track, with full details on our pricing page. Every plan starts with a free trial.

Can I cancel my subscription at any time?

Yes. There are no long-term contracts. You can cancel whenever you like, and you will not be charged again after your current billing period ends.